The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy.(Soufeel is responsible for return postage fees, and replacement fees)
- We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
- You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to Soufeel.
- Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
The following reasons are covered by our 90 day LIMITED COVERAGE Return/Exchange Policy.(Customer is responsible for return postage fees, and replacement postage fees. Soufeel does not refund any shipping fees.)
- You chose the wrong size bracelet(s) or ring(s).
- Personal Reasons due to changed mind, personal taste, etc.
- Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
The following reasons are NOT covered by our 90 day return policy, and we are not liable for these issues.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Soufeel product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
For Watches
- 365-Day Warranty ONLY covers the watch movement. While the other parts of the watch are covered by our 90 days return policy.
- All the warranty does not apply to damage caused, in our sole opinion, by tampering with or opening the watch or by other than normal use or defects or damage resulting from repairs performed other than by an authorized service facility.
- All warranty does not apply to damage caused, in our sole opinion, by customers misuse, including, but not limited to, wearing the watch while showering, bathing, swimming, snorkelling, water related work and fishing. Please refer to the Special Care on Watch to avoid misuse.
Return Service Procedure:
- Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
- Please follow the instructions that are provided by our customer service team.
- Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
- Return address (only for receiving return items):
John Liu (SouFeel 68）
1100 Cranbury South River Rd, Monroe Township,
NJ 08831
US
Please follow the instructions below.
- Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
- Please contact one of our customer service representatives to request return authorization, and the return instructions.
CANCELLATION POLICY
- Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
- Soufeel.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
- Description
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Learn the lunar phases and personalized names with our Custom Moon Phase and Names Wooden Frame. Enter a birth date to experience the moon's cycle and find out what it's like to live on the moon. With eight distinct phases and customizable text, this frame is an educational and unique addition to any space enthusiast's collection.
Now it is possible to know what the moon looks like on a special date.
As the moon, Earth, and the sun go through their orbital dance, the part of the moon that's illuminated by sunlight moves in and out of our view, creating a predictable series of lunar phases. In any given month we see eight distinct phases of the moon, defined by how much of the lunar disk is illuminated from our perspective and whether the moon is heading toward or away from being full.
Enter your birth date or any date and we'll find out for you what it's like to live on the moon.In order to give your loved one or family a perfect gift before February 14th, please purchase it as soon as possible! Buy early and ship early!!
Production Time: 2-4 business days.
- PRODUCT DETAILS
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- Shipping
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Free Shipping Orders Over £49
You can choose the shipping method during checkout:
Standard Shipping: £4.99
Arrives 5-8 business days after production time
Express Shipping:
Orders less than £13.99: £22.95
Orders £14.00–£114.99: £19.95
Orders £115.00 and up: Free
Arrives 2-5 business days after production time
Please note that the time frame mentioned above doesn't include production time.
over £49.00
by world's top designers
Payment
Returns
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As the moon, Earth, and the sun go through their orbital dance, the part of the moon that's illuminated by sunlight moves in and out of our view, creating a predictable series of lunar phases. In any given month we see eight distinct phases of the moon, defined by how much of the lunar disk is illuminated from our perspective and whether the moon is heading toward or away from being full.
Enter your birth date or any date and we'll find out for you what it's like to live on the moon.
In order to give your loved one or family a perfect gift before February 14th, please purchase it as soon as possible! Buy early and ship early!!
Production Time: 2-4 business days.
